Customer Stories: Jill Glencross



Jill Glencross Independent Funeral Directors at-a-glance
Established: 2018 / Locations: 1, North West England / Business: Independent Funeral Director

Following a long career in pathology with the NHS, Jill Glencross established her own independent funeral director business in 2018 with the aim of setting the highest standards for funeral care in the area. After time with Dignity, a large funeral services chain, Jill was keen to create an independent offering, to enable her to provide a highly personal and caring experience for families.

Jill and her team offer a friendly, compassionate and professional service to families in and around Carlisle. The business has grown quickly, developing a strong reputation across the community and caring for almost 800 families in three years. As the only funeral director in Carlisle which is accredited by both the NAFD and SAIF, the business has already picked up two awards for its outstanding service. Each funeral is tailored exactly for the family, offering a range of options including traditional church services, non-religious cremation or burials, horse-drawn hearses, or colourful and environmentally friendly green burials.

“My background and knowledge of the processes and paperwork involved meant that I had a strong understanding of the practicalities of being a funeral director. But it was very important to me to offer a first class service in which we can care for families just how we want to, and in what we feel is the right way. Every member of the team is genuinely considerate and professional, and we are all extremely proud of how we are able to support families during and after such an emotional time.”

 -Jill Glencross, Founder

Working with Tributes

It was important to Jill that her vision for the business was echoed in the quality of the products and additional services which could be offered to families. Jill had become aware of Tributes during her time with Dignity, and made contact with team when setting up independently.

One of the most important products to Jill and the Dalston Chapel of Rest team are Tributes hand woven wicker coffins, which have become more popular in recent years as families opt for a more natural or eco-friendly option. Another favourite are Tributes wooden ashes memorial hearts, which are carved from natural oak and offer a comforting way of keeping a loved one close with a discreet space for a small quantity of ashes, photo or memento. Each heart can also be personalised with a name, message or date.

“Tributes have supported us right from the start, and I genuinely would not consider another supplier – their quality and service is second to none. In fact we choose to only ever order our wicker coffins from Tributes as the standard is very high. Nothing is ever too much trouble – the Tributes team are always happy to help and we feel like we know them all personally. It’s such a good relationship, and we are pleased to work with a great team with whom we share the same ethos for high standards.”

-Jill Glencross, Founder

For all of us at Tributes, working with Jill and her team is an absolute pleasure. We’ve been delighted to have provided many products to support the caring of families, and with business values that align in both quality and service we look forward to many more years of working together.

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