We want you to be delighted by your Tributes urn. If you receive any Petributes product that is faulty, even one that has been personalised, you can return it to us free of charge for replacement or a full refund.
Just sign in to your My Account page and click the Orders link
There is a Returns link in the order we sent you confirming that your order has been despatched. Click the link which will take you through the returns process
Alternatively, please call or email our Customer Care team who will be happy to assist you.